Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Montrose respects your privacy. This policy explains what information we collect when you visit our website or call us for water damage restoration services, how we use it, and the choices you have. We keep it simple because we want you to feel comfortable reaching out when your home or business needs help fast.

Information We Collect

When you contact us, we collect the details you share with us. That includes your name, phone number, email address, property address, and a description of the water damage you are dealing with.

If you submit a form on our website, we also collect the information you type into that form. If you call us, we may keep notes about your service request so our team can follow up.

Like most websites, we automatically collect some technical information when you browse. This includes your IP address, browser type, device type, pages you visit, and the date and time of your visit.

How We Use Information

We use your information to respond to your request, schedule an inspection, provide water damage restoration services, and keep you updated on the work we are doing at your property.

We also use your contact details to send appointment reminders, service updates, and invoices. If you opt in, we may send occasional tips or promotions about our services.

Technical information helps us understand how people use our website so we can make it faster and easier to navigate. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.

We do not use cookies to collect sensitive personal information like your financial account details.

Analytics and Third-Party Tools

We use third-party analytics tools to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and referral sources.

We may also use third-party scheduling, messaging, or review platforms to communicate with you and manage appointments. These providers only receive the information needed to perform their service.

Third-party tools have their own privacy policies. We encourage you to review them if you want to know how they handle your data.

Data Sharing and Disclosure

We share your information only when it is necessary to run our business or comply with the law. That includes sharing details with our technicians, office staff, and trusted vendors who help us serve you.

We may disclose information if we are required to do so by law, such as in response to a court order, subpoena, or government request.

If our business is ever sold or merged, your information may be transferred as part of that transaction. We will notify you if that happens.

Data Retention

We keep your personal information for as long as we need it to provide services, maintain accurate business records, and meet legal requirements.

When your information is no longer needed, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required to keep it by law.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access for our team, and regular reviews of our practices.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

If we ever become aware of a data breach that affects your personal information, we will notify you as required by law.

User Rights

You have the right to ask what personal information we hold about you. You can also request that we correct, update, or delete that information.

If you no longer want to receive marketing messages from us, you can opt out at any time by calling us or using the unsubscribe link in our emails.

To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable timeframe.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us so we can remove it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

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